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Careers

Join a team that values creativity, flexibility, and teamwork.

Current Openings

What’s the Role?

As part of Loggerhead’s Information Technology (IT) team, the IT Business Analyst is the liaison between multiple business units and technology teams to define processes and identify process improvement opportunities. The IT Business Analyst will document stakeholder requirements, measure/monitor process efficiency, manage projects and actively participate in testing efforts. They are a key stakeholder in the implementation, testing, training, and communication efforts with vendors and business groups. This is a hands-on role which requires a mixture of technical abilities, excellent communication, and organizational skills to create alignment amongst multiple sponsors. This is a great opportunity for a self-motivated individual for personal growth with an emerging industry leader and be well positioned for further advancement within the organization!

A Day in the Life could include:

  • Lead collaborative sessions to translate business strategies and objectives into business requirements while driving standardization across different business solutions.
  • Lead requirement activities, structuring product backlogs into epics, features, user stories, and tasks to ensure the delivery of optimal business value.
  • Identify requirements, problems, opportunities, and solutions, and then engage throughout the change lifecycle to ensure successful delivery and adoption.
  • Interpret API documentation to identify solutions and learn business systems and processes.
  • Develop, deliver, and evaluate training & supplemental materials.
  • Conduct and facilitate acceptance tests for solutions with the user community, including developing of UAT test scenario and test scripts.
  • Gather and analyze data in support of business cases, proposed projects, and systems requirements, utilizing various tools such as Wireframes, Design Templates, BRDs, FRDs, process maps, workflow diagrams, data mapping spreadsheets to ensure clarity and alignment with stakeholders.
  • Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions and concerns from stakeholders.
  • Conduct daily system analytics to maximize effectiveness and troubleshoot problems.
  • Serve as thought leader for technical business processes.
  • Work extensively in Azure DevOps, Asana, Visio, PowerBi, and Office 365 products to build requirements, managed projects and collaborate with stakeholders.

What You’ll Need to be a Top Candidate:

Qualifications

  • Ability to develop strong relationships with key stakeholder and approach every challenge with a customer-centric approach.
  • Ability to elicit, articulate and document process modeling, business requirements, description of business context using scenarios and user stories.
  • Proven experience in overseeing the design, development, and implementation of cloud-based software solutions, systems, or products.
  • Strong foundational knowledge of Agile Methodology in application, as well as Product Development and the Software Development Life Cycle.
  • Demonstrated experience in working on a wide range of technical projects in a Business Analyst role.
  • Demonstrated ability to facilitate large groups across multiple disciplines.
  • 5 to 8 years’ experience of analyzing business problems, designing successful solutions, and supporting complex initiatives.
  • Demonstrable experience of working and thriving in a fast-paced, dynamic environment with rapidly emerging requirements.
  • Practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
  • Must have strong Business Process Analysis, written, presentation and communication skills.
  • Stakeholder management and a proven ability to gain consensus and sign off.
  • Ability to manage multiple projects in accordance with PMO standards and processes.
  • Proven track record of successfully fulfilling the role of a Business Analyst within an insurance industry environment.
  • Experience leveraging cloud solutions to accelerate business value driven projects.
  • Ability to troubleshooting web-based technologies using tools such as Postman and DataDog.
  • Ability to interpret and create API specifications.
  • Ability to write, execute and interpret relational and non-relationship query languages.

Education & Certifications

  • Bachelor’s Degree or equivalent experience.

Working Conditions:

  • Hybrid work environment which splits time working remotely and at corporate headquarters.
  • Required to work flexible hours and/or weekends as needed.
  • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

Job Type: Full-time

Benefits:

  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Referral Program
  • Tuition Reimbursement

Work Location: Hybrid; Prefer candidates local to the immediate Tampa Bay area.

What’s the Role?

As part of Loggerhead’s Claims team, the Senior Claim Representative is responsible for handling complex 1st and 3rd party homeowner claims.  The Senior Claim Representative will deliver exceptional customer service to our customers through proactive collaboration with customers and other essential vendors to document, estimate, and adjust losses. This is a great opportunity for personal growth with an emerging industry leader and be well positioned for further advancement within the organization!

A Day in the Life could include:

  • Taking and responding to FNOLs, opening exposures and documenting within the claim management system
  • Making 1st contacts, setting expectations, reviewing coverages and deductibles, and offering emergency services to our customers in need
  • Coordinating virtual inspections with customers and/or contractors to help document losses and guide the adjustment process
  • Taking recorded statements of Policyholders, Claimants and other involved parties
  • Investigate and evaluate injury claims and report eligible claimants for Section 111 compliance
  • Dispatching field adjusters, contractors or other experts as needed to investigate coverage or liability, and evaluate damages
  • Prepare and send written communications with customers, claimants or their representatives
  • Collaborate with the Special Investigate Unit and/or Counsel on potentially fraudulent claims
  • Review all investigative materials to evaluate coverage and liability and documenting within the claim management system
  • Make recommendations in support of payment or denial
  • Issue payments within the claim management system
  • Collaborate with the Underwriting and Customer Service teams to ensure all risk exposures are known
  • Assisting other team members as needed
  • Complying with all Florida statutory adjusting requirements and the Unfair Claims Practices Act
  • Maintaining all continuing education licensing requirements

What You’ll Need to be a Top Candidate:

Skills

  • Excellent team-oriented interpersonal skills, with the ability to effectively collaborate with a broad range of internal/external contacts and roles, including vendors, Public Adjusters, Contractors and Attorneys
  • Ability to contribute and collaborate as a team member while working proactively and independently
  • Excellent presentation, persuasion, written, telephonic and interpersonal skills
  • Excellent attention to detail, organizational, time management, and analytical skills
  • Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services for its Policyholders

Knowledge & Experience

  • 5+ years industry experience adjusting 1st and 3rd party homeowner claims in Florida required
  • Demonstrable experience performing each key responsibility satisfactorily
  • Significant knowledge of building construction, damage evaluation and repair methods
  • Significant knowledge in internet software, MS Office products and Xactware products
  • Knowledge of injury mechanics, human anatomy, and medical treatments

Education & Certifications

  • Bachelor’s degree in Business, Risk Management, or equivalent experience
  • Insurance related designations, such as Associate in Claims (AIC) or Chartered Property Casualty Underwriter (CPCU)
  • Florida all lines adjuster license

Working Conditions

Remote work environment with occasional time spent at the Tampa Corporate Headquarters for training and corporate / departmental meetings

May be required to work flexible hours and/or weekends dependent on claim volume and Catastrophes

Travel: Minimum, as required

ADA: the above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule: Monday to Friday

Experience: Homeowner personal lines claim adjusting: 5 years (Required)

Your home is our priority.

Contact us to learn more about what Loggerhead Insurance can do for you.

Contact Us