Careers

What’s is the Role? 

As part of Loggerhead’s Information Technology (IT) team, the Java Developer will be involved in full system development life cycle (SDLC) and is responsible for designing, coding, testing, implementing, maintaining, and supporting custom enterprise web applications.  Handles complex problems independently and demonstrates analytical thinking.   Can make judgements and recommendations based on the analysis and interpretation of data.

We are looking for full stack Java Developer to implement modern systems, processes, and products to enhance business and customer-facing platforms and services.

A Day in the Life could include:

• Leverage Spring Boot framework to develop microservices which consume and produce JSON.
• Create and enhance containerized microservices running on Azure Kubernetes Service.
• Use Azure DevOps practices and tools to increase organization’s ability to deliver applications and services at high velocity.
• Work with various stakeholders to identify technical and functional needs of the system and ensure integrated end-to-end design and delivery.
• Analyze system requirements, including identifying program interactions and appropriate interfaces between impacted components and sub systems.
• Participate in software system testing and validation procedures, programming, and documentation.
• Provide technical advice and assists in solving programming problems.
• Write and/or review system specifications, including output requirements and flow chart.
• Assist preparing project plans using project management tools.
• Review test results, documents test activities, and records remediation actions.
• Ensure proper analysis of problems and programming approaches to prevent rework and schedule slippage.
• Remain current with new technologies.

What You’ll Need to be a Top Candidate:

Requirements:

• 5+ years of experience developing business critical applications following Agile framework, preferably for the Property & Casualty (P&C) Insurance industry.
• 3+ years of hands-on backend microservices development experience using Spring Frameworks.
• Experience with Azure CosmosDB or MongoDB.
• Experience with modern Javascript based frontend frameworks such as React, Angular or Bootstrap.
• Proficient with CI/CD practices and Production deployment leveraging GIT and Azure DevOps Pipelines and Repositories.
• Experience designing, building, and consuming RESTful APIs.
• Experience working on multiple technologies and medium to complex systems, well versed with design standards & frameworks.
• Experience building and deploying containerized Sprint Boot microservices running on Azure Kubernetes Services (AKS).
• Experience protecting and delivering microservices with Azure Application Gateway and Azure API Management (APIM).
• Experience with build tools like Maven or Gradle.
• Experience with Automated unit test (i.e. Junit, Mockito, MockMVC) and test driven development.
• Experience developing API documentation from YAML or JSON with tools such as Swagger.
• Well versed with IntelliJ, Eclipse, and Visual Studio.

Skills:

• Strong analytical & problem-solving skills.
• Excellent written and verbal skill.
• Ability to work in a fast-paced and Agile development environment.
• Enthusiastic, disciplined, organized, and self-motivated.
• Ability to mentor junior developers in the team. 

Education & Certifications

• Bachelor’s degree in computer science, related discipline or 5 years of related work experience.

Compensation and Benefits

• Market Competitive Salary.
• Comprehensive benefits package including company paid time off, comprehensive insurance plans, and 401k plan with company contribution.

Work Conditions

• Hybrid work environment with option to flexibly split time working remotely and at corporate headquarters located in Tampa, FL.
• Required to work flexible hours and/or weekends.

What’s the Role?  

The Customer Service Manager is accountable for ensuring customer inquiries are responded to timely, accurately and in compliance with regulations. Additionally, the role is accountable for scheduling and maintaining both capacity and performance standards. The Supervisor/Manager will assist with escalated calls and provide customer support during critical times. Reporting to the VP, Operations and Customer Experience, the Supervisor/Manager will develop and coach a team of remote contact center representatives.  The level of the position (supervisor or manager) will be dependent upon the level of experience of the successful candidate.  

A Day in the Life could include:  

• Provide ongoing guidance and leadership to the contact center team 
• Balance resources, people, systems, and equipment to meet quality and responsiveness measures. 
• Monitor call volumes throughout the day and provide direction to staff to ensure staffing is in place to meet service levels
• Ensure that employees follow staffing schedules as required. 
• Assist in the creation and maintenance of standard operating procedures for team processes. 
• Manage the analysis of reports and metrics that monitor the incoming calls. Monitor the quality and level of service provided against established standards 
• Administer daily dashboards, measures spreadsheets and monthly business review documentation. 
• Research, analyze, propose and implement process and reporting enhancements that will improve workflow and customer service. 
• Conduct regular team meetings and coaching sessions with staff. Assist in the training, development, and mentoring of new staff to satisfy customer requirements 
• Other responsibilities may be assigned

What You’ll Need to be a Top Candidate:  

• Strong team-oriented interpersonal skills, with the ability to effectively collaborate with a broad range of internal/external contacts and roles, including vendors, IT-business personnel and product management.  
• Ability to contribute and collaborate as a team member while working proactively and independently  
• Advanced analytical and problem-solving skills to develop creative solutions to problems  
• Excellent presentation, persuasion, written, and interpersonal skills.  
• Strong attention to detail, organizational skills, time management, and analytical skills  
• Ability to translate requirements from a business perspective to development specifications for systems and software developers  
• Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services 

Knowledge & Experience  

• 3-5 Years contact center experience in operations leadership role(s.)  
• Knowledge of property insurance technology covering at least one of the following functions: Policy administration, claims, billing, producer / agency management  
• Advanced knowledge in internet software, MS Office products and database usage 

Education & Certifications  

• Contact Center Operations: 3 years (Required)  
• Bachelor’s degree preferred   
• Property and Casualty, or other insurance designations are desirable. 

*This job can be remote within Florida, with occasional travel to Tampa, FL headquarters*  

Travel: Minimum, as required.  

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.  

Job Type: Full-time  

Benefits:  

• 401(k)  
• Dental insurance  
• Health insurance  
• Paid time off  
• Vision insurance  

Schedule:  

• Monday to Friday  

What’s the Role?  

As a Customer Service Representative, you’ll deliver an exceptional experience to customers, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally.  

A Day in the Life could include:  

• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers 
• Handle escalated calls, resolving more complex customer issues in a one and done manner 
• Answer incoming phone calls from Policyholders, Agents and Third-parties. Processing and identifying the type of assistance the customer needs. 
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems 
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow – up with the member 
• Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues 
• Meet the performance goals established for the position in the areas of: first call resolution, call quality, efficiency, provider satisfaction, and attendance 

What You’ll Need to be a Top Candidate:  

• Strong team-oriented interpersonal skills. 
• Ability to contribute and collaborate as a team member while working proactively and independently  
• Excellent presentation, persuasion, written, and interpersonal skills.  
• Strong attention to detail, organizational skills, time management, and analytical skills  
• Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services  
• Property and Casualty experience (Preferred) 

Knowledge & Experience  

• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications 

• At least one year of Contact Center customer service experience with familiarity with multiple channels of customer contact (Phone, email, and the like) 
• All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material 
• Ability to work any 8-hour shift between the hours of 8:00 AM – 5:00 PM EST (Eastern Standard Time zone) from Monday – Friday including the flexibility to work occasional overtime based on business need 

Education & Certifications  

• Contact Center Operations: 1 years (Required)  
• High School Diploma / GED (Required) 
• 440 License preferred 

Remote Work Requirements

• Required to have a dedicated work area established that should be separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable) 

*This job is remote within Florida, with occasional travel to Tampa, FL headquarters*  

Travel: Minimum, as required.  

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.  

Job Type: Full-time  

Benefits:  

• 401(k)  
• Dental insurance  
• Health insurance  
• Paid time off  
• Vision insurance  
• Referral Program 

Schedule:  

• Monday to Friday