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Careers

Join a team that values creativity, flexibility, and teamwork.

Current Openings

What’s the Role?

As part of Loggerhead’s Product and Risk team, the Product Manager is responsible for insurance products in the state of Florida and will have assigned product responsibility and development of strategic and tactical planning. Reporting to the Chief Underwriting Officer, this role will lead and manage the product portfolio which includes oversight of all rates, rules, and forms. Great opportunity to grow with this role as the company grows and be well positioned to advance into other areas of the organization!

We’re looking for an individual that is self-driven to grow professionally and take personal responsibility for shaping Loggerhead’s current and future success in the Florida insurance marketplace.  The selected candidate will be empowered with insight into all areas of the organization to both learn how to build an insurance company from the ground up and leave his or her imprint of on the company’s products.

Responsibilities include:

  • Full ownership of insurance products’ profitability and competitiveness in the Florida market
  • Researching competitive landscape to identify industry developments and opportunities to evolve product offerings to maintain competitiveness and price adequacy
  • Management of rate review and filing process for insurance products to ensure timely implementation of rates, forms, and rules changes to support profitability and growth objective
  • Responsibility for entire process from data analysis to filing submission, including presenting to and obtaining approval from executive leadership team
  • Preparation of communication to agencies and internal staff regarding product changes.
  • Monitoring performance of assigned products including loss ratios, demographics, market and industry trends, legislative and regulatory activities, etc. to anticipate problems and proactively design corrective actions
  • Refinement of product strategy through the timely creation of new and improved coverage offerings, underwriting guidelines, and pricing that ensure Company insurance products remain competitive in marketplace and in compliance with laws and regulations
  • Manages relationships with external parties, including vendors, insurance organizations and regulators.
  • Being a driving force to implement new products and product enhancements, including developing systems requirements and performing detailed testing
  • Works on ad-hoc requests for analysis, research, reports, presentations dealing with business needs.
  • Build strong relationships with other business units and lead strategic direction for the long-term success of assigned areas.

What You’ll Need to be a Top Candidate:

Skills

  • Excellent interpersonal skills with the ability to establish working relationships with individuals at every level and across all roles within the organization.
  • Extensive knowledge and expertise in the interpretation of data to develop strategic/tactical plans for underwriting structures and selections.
  • Exceptional project management and organizational skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Proficient in SQL
  • Excellent verbal and written communication skills.
  • Excellent organization and time management skills with the ability to work under pressure and in a remote environment.
  • Proficient in Data analysis in Python / R or other language preferred
  • Ability to take complex analytical results and present them in easy-to-follow presentations.
  • Excellent communication skills and the ability to interface at all levels of the organization.

Knowledge & Experience

  • Minimum 3 years’ experience managing Florida homeowners’ insurance products
  • Deep understanding of the homeowner personal lines insurance market.
  • Experience in working with financials and marketing preferred.
  • Expert knowledge of statutes and regulations governing the quoting, sales, bind, endorsing, servicing, and cancellation of insurance policies in Florida.
  • Experience/interest in business analysis, insurance product management, general management.
  • Strong knowledge of standard Personal Property contract language and regulatory environments required.

Education & Certifications

  • Bachelor’s degree or equivalent experience managing Florida property insurance products

*This job is remote, with occasional travel to Tampa, FL headquarters*

Working Conditions: Normal business office environment. Additional hours as required.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

What’s the Role?

As a Customer Care Representative, you’ll deliver an exceptional experience to customers, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally.

A Day in the Life could include:

  • Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
  • Handle escalated calls, resolving more complex customer issues in a one and done manner
  • Answer incoming phone calls from Policyholders, Agents and Third-parties. Processing and identifying the type of assistance the customer needs.
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow – up with the member
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
  • Meet the performance goals established for the position in the areas of: first call resolution, call quality, efficiency, provider satisfaction, and attendance

What You’ll Need to be a Top Candidate:

  • Strong team-oriented interpersonal skills.
  • Ability to contribute and collaborate as a team member while working proactively and independently
  • Excellent presentation, persuasion, written, and interpersonal skills.
  • Strong attention to detail, organizational skills, time management, and analytical skills
  • Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services
  • Property and Casualty experience (Preferred)

Knowledge & Experience

  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • At least one year of Contact Center customer service experience with familiarity with multiple channels of customer contact (Phone, email, and the like)
  • All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
  • Ability to work any 8-hour shift between the hours of 8:00 AM – 5:00 PM EST (Eastern Standard Time zone) from Monday – Friday including the flexibility to work occasional overtime based on business need

Education & Certifications

  • Contact Center Operations: 1 years (Required)
  • High School Diploma / GED (Required)
  • 440 or 220 License preferred (if do not have license need to be able to get it after starting)
  • Bi-Lingual is also a plus

Remote Work Requirements

  • Required to have a dedicated work area established that should be separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)

*This job is remote within Florida, with occasional travel to Tampa, FL headquarters*

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

Job Type: Full-time

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance
  • Work from home

Weekly day range:

  • Monday to Friday

Work setting:

  • Remote

Experience:

  • P&C Insurance: 1 year (Preferred)
  • Call center: 2 years (Preferred)

 

Work Location: Remote

Your home is our priority.

Contact us to learn more about what Loggerhead Insurance can do for you.

Contact Us