Careers

What’s the Role?

As part of Loggerhead’s Information Technology (IT) team, the Application Support Specialist provides technical support for the company’s web-based insurance systems.  The primary duties involve system troubleshooting, form development and user training.  You will also provide valuable feedback to the development and product teams and have a direct impact on the applications you support.

A Day in the Life could include:

• Provide hands-on technical support to identify and resolve application and performance issues.
• Work with developers to resolve complex issues, while communicating to internal team members and seeing issues through to completion.
• Manage Application Performance Monitoring (APM) solution.
• Review and process inbound support requests from the IT Help Desk.
• Collect and document business requirements.
• Participate in the Quality Assurance (QA) process to test and deliver systems.

What You’ll Need to be a Top Candidate:

Skills

• Robust technical troubleshooting capabilities.
• Strong team-oriented interpersonal skills, with the ability to effectively collaborate with a broad range of internal/external stakeholders.
• Ability to contribute and collaborate as a team member while working proactively and independently.
• Excellent presentation, written, and interpersonal skills.
• Strong attention to detail, organizational skills, time management, and analytical skills.
• Ability to translate requirements from a business perspective to development specifications for systems and software developers.
• Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services.
• Ability to maintain a high level of confidentiality.

Knowledge & Experience

• Three (3) years of technical support experience within the Property & Casualty (P&C) Insurance industry.
• Hands-on experience using Postman to consume APIs.
• Moderate to advanced Python scripting and automation experience.
• Basic knowledge of MongoDB (CosmosDB) queries and functions.
• Experience working with an APM solution such as DataDog.
• Experience working with Help Desk/Ticketing systems.
• Experience using Selenium to test web applications.
• Ability to consume and understand application support logs and metrics.

Education & Certifications

• Bachelor’s Degree or equivalent focusing on administration, information systems, computing studies, IT or any other related fields.

Work Conditions

• Hybrid work environment with option to flexibly split time working remotely or in corporate headquarters.
• May be required to work flexible hours and/or weekends.
• May be required to travel to other domestic locations (primarily in Florida) up to 10% of the time.

ADA: the above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What’s the Role?

As part of Loggerhead’s Human Resources team, the HR Generalist I supports the HR department in ensuring smooth and efficient business operations. Ensures legal compliance of state and federal regulations and applicable employment laws, as required. Performs routine tasks required to administer and execute human resource programs including but not limited to benefits and leave; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development. Great opportunity to grow with this role as the company grows!

A Day in the Life could include:

• Educate newly hired employees on HR policies, internal procedures and regulations.
• Assist in maintaining digital files for employees and their documents, benefits and attendance records.
• Helps maintains HRIS system to ensure accuracy and timely data entry.
• Conducts or acquires background checks and employee eligibility verifications.
• Assist in benefits programs including ongoing updating, reporting, and monitoring employee changes.
• Aids with improving and motivating employee engagement (ie: coordinating events, employee recognition, etc.)
• Ensures timecards are accurate and complete for the processing of payroll.
• Monitors training records and training program to ensure employee job competency and regulatory trainings are completed and recorded properly.
• Respond to human resources-related inquiries.

What You’ll Need to be a Top Candidate:

Skills

• The ability to provide professional administrative assistance in the following areas: recruitment, retention, benefits, employee relations, compliance, and training.
• Ability to contribute and collaborate as a team member while working proactively and independently.
• A professional, courteous demeanor to promote a positive image for the department.
• Excellent presentation, persuasion, written, and interpersonal skills.
• Strong attention to detail, organizational skills, time management, and analytical skills
• The ability to communicate effectively with both internal and external customers is essential.
• The capacity to maintain confidentiality in the handling of sensitive information is critical.

Knowledge & Experience

• HR Generalist: 1-2 years (Required)
• Recruiting: 1 year (preferred)

Education & Certifications

• Associates degree or commensurate experience and education.
• Human Resources experience in an insurance company environment is ideal.

*This job can be remote, with occasional travel to Tampa, FL headquarters*

Working Conditions: Normal business office environment. Additional hours as required.

Travel: Minimum, as required.

ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Referral Program
• Employee Assistance Program
• Life Insurance
• Short Term and Long Term Disability

Schedule:

• Monday to Friday

Work Location: Remote