You are using an outdated browser. Please upgrade your browser to improve your experience.
Current Openings
What’s the Role?
As a Customer Care Representative, you’ll deliver an exceptional experience to customers, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You’ll also provide support to your team members by serving as a resource or subject matter expert. Both are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally.
A Day in the Life could include:
- Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
- Handle escalated calls, resolving more complex customer issues in a one and done manner
- Answer incoming phone calls from Policyholders, Agents and Third-parties. Processing and identifying the type of assistance the customer needs.
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow – up with the member
- Research complex issues across multiple databases and work with support resources to resolve customer issues and / or partner with others to resolve escalated issues
- Meet the performance goals established for the position in the areas of: first call resolution, call quality, efficiency, provider satisfaction, and attendance
What You’ll Need to be a Top Candidate:
- Strong team-oriented interpersonal skills.
- Ability to contribute and collaborate as a team member while working proactively and independently
- Excellent presentation, persuasion, written, and interpersonal skills.
- Strong attention to detail, organizational skills, time management, and analytical skills
- Enthusiasm for growth, learning and developing new opportunities with the company as it launches new products and services
- Property and Casualty experience (Preferred)
Knowledge & Experience
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
- At least one year of Contact Center customer service experience with familiarity with multiple channels of customer contact (Phone, email, and the like)
- All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
- Ability to work any 8-hour shift between the hours of 8:00 AM – 5:00 PM EST (Eastern Standard Time zone) from Monday – Friday including the flexibility to work occasional overtime based on business need
Education & Certifications
- Contact Center Operations: 1 years (Required)
- High School Diploma / GED (Required)
- 440 or 220 License preferred (if do not have license need to be able to get it after starting)
- Bi-Lingual is also a plus
Remote Work Requirements
- Required to have a dedicated work area established that should be separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
*This job is remote within Florida, with occasional travel to Tampa, FL headquarters*
Travel: Minimum, as required.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
Experience:
- P&C Insurance: 1 year (Preferred)
- Call center: 2 years (Preferred)
Location:
Florida (Required)
Work Location: Remote
Job description
What’s the Role?
As part of Loggerhead’s Information Technology (IT) team, the Program Manager will be responsible for overseeing all insurance-related aspects of assigned programs from conceptualization to implementation and ongoing maintenance. You have a passion for problem-solving, extensive underwriting and compliance experience and other technical software products.
The goal of the Program Manager is to ensure every program assigned to the team will be delivered successfully and add the highest possible value to the organization.
A Day in the Life could include:
- Leads the management, execution and delivery of large-scale programs (multi-year, large cost and scope, etc).
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for business activities.
- Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs.
- Directs analyses, root cause identification and development and recommendation of key work products.
- Drives the creation and delivery of program plans and timelines, business cases and corresponding return on investment estimates, forecasts and provides coordination, direction, communication, and status reporting for the program to all relevant stakeholders.
- Determines how initiatives should be broken down, organized, and scoped out in support of corporate strategic goals and objectives to achieve the desired outcome for the program in support of strategic business needs.
- Utilizes risk management practices to address execution challenges associated with quality, schedule and cost, in adherence with Project Management framework.
- Oversees program planning, execution, and deployment. Reviews, discusses, submits and/or approves all change requests and deliverables.
- Manages enterprise-wide strategic programs’ visioning and planning to successful completion.
- Works with business partners to identify resources, assemble project teams, and assign responsibilities across the working group.
- Drives collaboration among the initiative leaders, project managers and the delivery teams.
- Collaborates with project stakeholders to develop a robust risk mitigation plan.
- Clearly defines project roles, responsibilities, and expectations to ensure appropriate accountability.
- Leads Quality Assurance & Business Analyst teams.
What You’ll Need to be a Top Candidate:
Skills
- Excellent leadership, mentorship, and relationship building skills.
- Advanced knowledge of all aspects of project management.
- Sound understanding of Agile methodology and business analysis.
- Excellent verbal and written communication skills.
- Proven leadership and human relations skills.
- Strong documentation and presentation skills.
- Excellent organizational and analytical skills.
- Ability to maintain confidentiality.
Knowledge & Experience
- Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies Stakeholder management and influencing skills.
- Advance understanding of risk management policies and procedures.
- Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.
- Extensive experience developing, maintaining and reporting on large cost project/program budgets.
- Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.
- You have a passion for problem-solving, experience with technical software products and compliance.
- P&C Insurance industry experience.
- Ten years of experience in project and/or program management or related experience.
- PMP (Project Management Professional) and/or PMI-ACP (Project Management Institute – Agile Certified Practitioner) designations preferred.
- Insurance designations preferred.
Education & Certifications
- Bachelor’s degree preferably in business, management, computer science, or insurance or equivalent relevant experience
Working Conditions:
- Hybrid work environment with option to flexibly split time working remotely and at corporate headquarters located in Tampa, FL.
- Required to work flexible hours and/or weekends.
Travel: May be required to travel to other domestic locations (primarily in Florida) up to 10% of the time.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- STD/LTD
- Life Insurance
- Paid time off
- Vision insurance
- Referral Program
- Tuition Reimbursement
What’s the Role?
As part of Loggerhead’s Information Technology (IT) team, the Project Manager will be responsible for driving projects from concept to completion. You will play a critical role in submitting project deliverables, preparing status reports, and establishing and executing effective project communication plans. Your ability to lead project teams, manage project risks, and deliver high-quality results will be key to your success.
The goal of the Project Manager is to ensure every program assigned to the team will be delivered successfully and add the highest possible value to the organization.
A Day in the Life could include:
- Develop and implement project management tools and templates to improve and enhance the project life cycle
- Analyze development, testing, and release processes and continually improve their efficiency and effectiveness
- Organize and lead project meetings to facilitate goal setting and review, progress and status reporting, communication, resolve blockers, and general project planning
- Sets goals with project team members and gain commitment to milestones and deliverables, based on time estimates
- Engage with stakeholders to understand project needs and goals, ensuring clear and effective communication throughout the project lifecycle.
- Assess project risks and issues, providing solutions to keep projects on course and aligned with objectives.
- Conduct post-project evaluations to identify successful and unsuccessful elements, using insights to improve future projects.
- Ensure that business objectives and key success metrics are being met
- Gather project metrics in order to create predictable, reliable, and repeatable development and release practices
- Partner with compliance to coordinate and integrate project activities and division-requested enhancements according to the applicable corporate and regulatory standards
- Identify requirements for web-based and back-office system projects maintained internally or by external vendors
- Demonstrated ability to plan and track project schedules and delivering projects on time and on budget
- Experience successfully communicating across a variety of audiences
- Able to successfully perform both independently and by motivating a project team
- Familiarity using Agile, Hybrid and Predictive project methodologies
- Experience with web applications and customizable and configurable applications
- Basic understanding of programming languages and concepts
What You’ll Need to be a Top Candidate:
Skills
- Excellent communication and leadership skills; extremely organized and able to coordinate multiple workstreams simultaneously.
- Have a positive attitude and be a self-starter willing to work independently and learn.
- Ability to work in a fast-paced environment working on multiple projects concurrently.
- Detail-oriented with a commitment to delivering high-quality results. Ability to adapt to a changing environment.
- Excellent leadership, mentorship, and relationship building skills.
- Advanced knowledge of all aspects of project management.
- Sound understanding of Agile methodology and business analysis.
- Proven leadership and human relations skills.
- Strong documentation and presentation skills.
- Excellent organizational and analytical skills.
- Ability to maintain confidentiality.
Knowledge & Experience
- Experience in project management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies Stakeholder management and influencing skills.
- Advance understanding of risk management policies and procedures.
- Proven experience as a project manager, IT project manager, or ERP project manager.
- Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.
- Extensive experience developing, maintaining and reporting on large cost project/program budgets.
- Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.
- You have a passion for problem-solving, experience with technical software products and compliance.
- P&C Insurance industry experience.
- Ten years of experience in project and/or program management or related experience.
- PMP (Project Management Professional) and/or PMI-ACP (Project Management Institute – Agile Certified Practitioner) designations preferred.
- Insurance designations preferred.
Education & Certifications
- Bachelor’s degree preferably in business, management, computer science, or insurance or equivalent relevant experience
Working Conditions:
- Hybrid work environment with option to flexibly split time working remotely and at corporate headquarters located in Tampa, FL.
- Required to work flexible hours and/or weekends.
Travel: May be required to travel to other domestic locations (primarily in Florida) up to 10% of the time.
ADA: The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- STD/LTD
- Life Insurance
- Paid time off
- Vision insurance
- Referral Program
- Tuition Reimbursement